Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance staff is trained to promptly care for all of our Linux website hosting service customers’ questions and advice inquiries. Via our ticketing system, you are able to supply your inquiry and a support crew representative is going to go back to you within maximum an hour. In actual fact, practice proves that the usual answer time period is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is offered by a team of trained techs who are able to react to your question in a timely manner. You are able to speak with the support staff by launching a tech support ticket from your Site Control Panel or by posting us an email message. On business days, you may as well call us on the phone or make use of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel features a huge know–how base that’s incorporated into all sections. In each part, you will find a Help button that will load for you a group of step–by–step courses on how to work with a certain function or carry out a particular action. Also, we have produced mini seminar video clips so you can get a better idea of the Control Panel’s interface.