Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Answer Guarantee

  • Our crew of techs will try their best to answer to your service requests in less than 1 hour. If, however, the issue you have come across demands the assistance of our Administrators’ =Department,= we will send the ticket to the administrator on shift and will post a comment to notify you.

  • Top quality support service

  • Expert Customer Help Service

  • Our technical help and support crew will be on duty for you round the clock to to attend to all assistance request tickets that you submit. We offer tech support for the software that are pre–installed on your hosting server. These include our custom developed Site Control Panel, the selected Operating System plus the server administration panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • An exhaustive and routinely updated articles base is built into our custom–built Site Control Panel. It offers you quick tips on how to perform all of the necessary website control duties. The Help area offers exhaustive how–to content articles and step–by–step video lessons. You can open the Help area by hitting the Help or Video buttons in the right side of each Control Panel section.