Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • We provide a 60 min response time warranty for any ticket or e–mail that you submit to the help desk support staff. We’ll rapidly answer all the typical inquiries and forward right away the case to our server administrators if any further assistance is needed. If you take advantage of our Optional Admin Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • An Exceptional Customer Service

  • We will be at your disposal round–the–clock to respond to any queries that you may have about our Site Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need help tackling server administration tasks, you can examine our Optional Admin Services package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and restarting services, as well as installation and troubleshooting services.

  • Intuitive help center

  • A User–Friendly Help Area

  • Each dedicated server is fitted out with our charge–free Site Control Panel, which boasts a fully detailed knowledgebase plus a collection of how–to video tutorials. Whenever you need help with the Site Control Panel, just press the Help or Videos buttons located in the upper right corner.