Despite the fact that this is not the most importantfactor in order to distinguish a trustworthy website hosting company from a bad one or a reseller from an actual provider, having the option to call and communicate with a live person is an indicator that you aren't working with a one-person company and that you will be able to get in touch with somebody whenever you're in need of help. The phone support for web hosting services may range from general to professional, therefore the issues which can be resolved with a call differ depending on the particular supplier. In the general case, these issues are simpler and include billing or 1st level technical issues since more difficult problems often require a support ticket where both you and the sysadmins can track the proceedings with a particular issue. Nevertheless, the option to phone call your service provider will save you lots of time and efforts for the numerous tiny problems which may eventually show up at the time you manage your hosting account.
Phone Support in Website Hosting
All of our website hosting packages include phone support fourteen hrs per day even on official holidays, so if you do not have an account yet, you can call us and find out more about our solutions or if we will meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so you will be able to contact the telephone number that is nearer to you. If you're a current customer, we will help you in a timely manner with any kind of general and billing issues and with numerous technical issues to save you time and efforts - we acknowledge the fact that sometimes it's easier to consult with a live person so as to get things done immediately. Certainly, some situations cannot be resolved on the phone, so if this is the case you will be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs daily as a part of the support services for each and every semi-dedicated server plan that we supply. Due to the fact that some issues are more complex and time-consuming, you will need to open a ticket if you experience such a problem, but for any general, billing or small-scale technical issues you can always call us and we'll assist you without delay so as to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you're able to find out if you can host your internet sites on our leading-edge cloud platform or you're able to receive any other general info on our semi-dedicated solutions. We have local phone numbers in the USA, Great Britain and Australia plus a worldwide number, which means that you will be able to call the one that is closer to your region.