If you’ve ever got any questions in regard to the web hosting service in general or if you experience a problem with your websites, you will have to contact the respective hosting provider’s help desk support team. It may not matter how fast they’ll answer if you have a general enquiry, but an issue like an ill-applied web application update, for instance, may result in your site becoming damaged or inaccessible on the Internet. And the longer you have to wait for the support team to lend you a hand, the longer the website will be offline. If you offer services or goods online, any downtime will disruptively influence your site and you may lose current or prospective customers. Lots of web hosting providers, especially resellers, answer tickets and e-mails within 24 hours, but in the online epoch this is far too long, since clients will hardly ever go back to a site that isn’t working properly for an extended period of time.
One-Hour Response Guarantee in Website Hosting
In case you are using one of our Linux website hosting service and you’ve got an inquiry or face some complication, you can contact us 24x7x365 by posting a ticket or by sending an email and we guarantee that you will receive a reply in no more than an hour. In case the issue can be resolved, we will do it before we get back to you, while in case there’s something that you have to do on your end, we’ll supply you with all the required details – what possible solutions to try out, what settings to check, etc. Usually, you will get an answer within no more than 30 minutes, which means that waiting around for hours and hours on end or even for more than a day to get help is something unthinkable. Our 60-minute response time guarantee applies to any question that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
As we are aware of how essential it is to receive prompt help, we guarantee that you won’t ever need to wait around for more than sixty minutes to obtain a reply to any ticket that you post via your semi-dedicated server CP. In fact, you’ll seldom have to wait for more than twenty-thirty minutes and this applies to any question regardless of its nature – billing, general or technical. Moreover, our tech and client support team is working 24 hours a day, 7 days a week, 365 days a year, so even in case you open a ticket during holidays, you will always receive a blazing-fast reply, which will contain the answer to a question, the solution to a problem or the details required to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never have to spend a whole day waiting for a response like you would with other hosting providers.