If your web hosting provider supplies live chat support, you are able to speak to an agent live and find out useful info or get an issue resolved promptly. The main advantage of using chat rather than calling to consult with a live person is that you'll need only a computer with access to the web, therefore you will not pay any charges if you are in another state or country. Furthermore, it'll be a lot quicker to copy and paste info for example domains, usernames or error messages in other words details which are sometimes difficult to provide to the other side over the phone. The live chat is also a much faster approach to contact the hosting provider's support crew as compared to using a ticketing system. Last, but not least, in the event that some situation requires a little more time to be taken care of, you'll be able to do something else while you wait for support on the live chat, therefore you won't waste time - something that is not possible in case you are on the phone.