There are different ways in which you can touch base with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a support ticket system. It’s the least complicated correspondence channel for several reasons. In the event that no customer service staff member is available at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will always be received. Moreover, you can copy and paste large pieces of info without worrying about typographical mistakes, and in case a specific issue needs more time to be fixed or a number of responses must be exchanged, all the info will be in the exact same place, so each party can always follow the steps taken by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they are often separate from the hosting platform, which means that if you have to supply info or to follow instructions, you’ll need to use at least two separate admin interfaces and this number might increase in case you would like to manage several domains. Plus, a lot of web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for an answer.
Integrated Ticketing System in Website Hosting
With a website hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you are browsing your files or editing various settings. The ticketing system is being monitored 24-7-365 by our customer support team representatives and the ticket response time is no more than sixty minutes, but it rarely takes more than 20 minutes to get support. In stark contrast to some other web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and request info in relation to any billing or technical issue. You can also read a selection of articles, which will help you tackle the most common challenges yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with our company and you want to touch base with our client support staff representatives, you’ll be able to open a trouble ticket straight from your Hepsia hosting Control Panel instead of using an entirely different client support platform like you’ll need to do with most hosting providers on the marketplace. Our integrated trouble ticket system will allow you to open a new ticket without any effort and to browse through older tickets using a clever search box. Besides, you will be able to have a look at the relevant knowledgebase articles that our system will present you with in accordance with the problem category that you pick for your new ticket. You can accomplish all the above-mentioned things without signing out of your Control Panel at any time, which implies that in case you chance upon any predicament or have a query, you can get in touch with our technicians and fix the problem in question in no more than an hour using a single platform.