The customer support that you can get from your website hosting supplier is really important, no matter if you have pre-sales questions and you aren't a client yet, or you have some technical trouble with a current account. Prompt and correct information about a question or a problem will save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from a real website hosting provider and not from a reseller. If you purchase a hosting account from a company that doesn't own its servers and it cannot access them directly, it is very likely that you'll wait for a few days to have a reply to any query, so your web sites may remain offline for quite some time. However, a supplier that provides different ways of communication and has a tech support staff that is available any time can assist you right away and help you limit or completely avoid any downtime and possible losses.
24/7 Customer Support in Website Hosting
We acknowledge the importance of receiving assistance in a timely manner, so our website hosting services feature 24/7 technical support along with several options for communication. In case you do not have an account yet, you can give us a call or use our live chat and talk to a live agent, to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up ordering a service which you can't use. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires more analysis. In contrast to the majority of providers out there, we answer to all of the tickets within 1 hour, so you will not need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you'll be able to reap the benefits of our 24/7 support services even on official holidays. All of your sites will be available constantly and so will we. With many different connection options, you'll be able to choose the best approach to contact us and learn more about our services if you do not have an account yet, or request support in case you are already one of our customers. You will be able to call us, have a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have 1-hour response time warranty, even though it rarely takes more than 20 mins to receive assistance irrespective of the complexity of the problem. Using our customer and technical support services, we are available for you whenever you need us, not several days after that.
24/7 Customer Support in VPS Servers
Every VPS server package that we provide features 24/7 customer and tech support, which means that in case you encounter any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you can contact us at any moment, even weekends and holidays. For your benefit, we supply different ways of communication - telephone support with several local numbers worldwide, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters as it is much easier to monitor what is going on. The maximum guaranteed response time for all of the email messages and tickets is one hour, but it rarely takes that long to get assistance. If you obtain the Managed Services upgrade that we supply, our administrators can also assist you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive well-timed support in general, let alone if you operate a whole server, so each dedicated server that we offer features 24/7 support with 1-hour response time guarantee regardless of the issue. The service is totally free for all difficulties with your server or the software that was installed by our administrators during the setup, therefore you're able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from the billing area or you can send an email message, and the actual response time for either rarely exceeds 30 minutes as we have administrators available 24x7. If you need general information about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers we have on three different continents or you may employ our live chat service and speak with a representative online. For third-party software support, we offer a Managed Services upgrade, that you can include to your server package from the billing Control Panel.