If you have never opened a hosting account or you are changing companies and the new one employs an account management interface that you have not seen before, you may get confused about how to execute a particular task in your account or on your personal computer. This is the reason why, some companies have created a knowledge base, which describes the most common enquiries and issues pertaining to their platform, instead of including only generic information. Such a knowledge base will enable you to find the needed info swiftly and easily, so you will not need to dedicate plenty of time and effort to stuff that may require something as simple as pushing a button or checking a tick box. In this way, not only can you get stuff done, but you can also get to know plenty of new and helpful facts, both about the way you can administer your account and about the way the hosting service functions in general.
Extensive Online Documentation in Website Hosting
If you have bought your first website hosting package through our company or have transferred your site over to us, you’ll grow familiar with our services and our in-house created Hepsia hosting Control Panel very quickly due to the fact that we have prepared an extensive online knowledge base where you can find all the information that you could ever need – both general info in regard to the service as a whole and more concrete info about the separate functions that you can use and the problems that you may encounter. The articles themselves are available in 2 locations. The whole article archive is accessible through the Help section of the Control Panel. You can access relevant articles about the different features in each and every Control Panel section as well. You can get to know how to accomplish just about everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles offer in-depth guidelines, so you will never get bewildered on account of an ambiguous text. Certainly, if you chance upon a more specific obstacle and you’re unable to find an adequate solution in our knowledge base, you can get in touch with our customer support team 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
We’ve prepared an in-depth online knowledge base for all our present and prospective clients, so in case you buy a semi-dedicated server package through us, you’ll be able to find any information that you need at any moment. We have numerous educative help articles, which will help you understand better what’s going on in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are simply two examples. Our how-to tutorials will help you accomplish anything you like – extract an archive file, import a MySQL database, redirect a domain, and so on. On top of that, we also have troubleshooting instructions, which will enable you to discover what causes a given problem and the probable solutions for it. If you are not able to send e-mail messages or your domain opens an HTTP 500 error message, for instance, you can resort to our knowledge base and repair the problem instantly. The articles can be accessed through each section of the Control Panel, as well as through the all-inclusive Help section.